endpoint Support FAQs

Forgot Password?

Last Updated: Jan 26, 2018 08:02AM PST
Please click the "Forgot Login" link under the login button on the login page. Enter your username and email address to fulfill the security check. We will then send you an email containing your login credentials.

When you log into the IRT for the first time with the temporary password you will be prompted to change and confirm a different password. Your password is required to be 8 alphanumeric characters containing one capitalized letter, one numeral, and one symbol (e.g. %, &, #, @), and no more than 15 characters. Please make sure to use the copy/paste method when entering the username and password that you receive on the notification to ensure that you are entering the correct information. 

Please contact the endpoint Support team if you need further assistance at support@endpointclinical.com or for urgent requests call our team at the numbers located at https://www.endpointclinical.com/help-desk/
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