endpoint Support FAQs

Data Change Requests

Last Updated: Jan 26, 2018 10:28AM PST
All blinded data change requests should be submitted as Data Change Requests (DCR) through the electronic Data Request System (eDRS). The DCR should include the information currently in the system, as well as how you would like the information updated. The eDRS system can be found on the home page on the IRT in between the Support tab and the Reports tab. DCR must be in approval status before we are able to process it.

All unblinded data change requests should be submitted via email to support@endpointclinical.com on a Data Change Form (DCF). The eDRS should not be used for unblinded requests. The DCF should include the information currently in the system, as well as how you would like the information updated. 

Please keep in mind that all data change requests must have approval from delegated member of the study team. We will not be able to process any requests without this approval signature. 
 
If you need further assistance or are submitting a DCF, please email us at  support@endpointclinical.com. For all urgent issues, please call our support helpdesk at the numbers listed on this page: https://www.endpointclinical.com/help-desk/ 


 
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