endpoint Support FAQs

Message Center

Last Updated: Jan 26, 2018 09:42AM PST
The message center is available in some protocols to view, resend and regenerate notifications. If your study has the message center, you may access it by logging into your study from the endpoint IWR at secure.endpointclinical.com.

Click the icon in the top right corner (a mailbox or a message). The most recent messages will be displayed. If you want to see older messages or search the mailbox, click "view all". Enter your parameters such as date range or text (site number, key word, etc) and "apply filter."

When you find the notification you want, you can view, resend or regenerate the message.

View - Click the subject line to view the notification on your screen

Resend - Resend an exact copy of a notification, to all or a subset of the original recipients. Both the original and resent notifications will be listed in the message summary table.

Regenerate - Regenerate the notification using the most current data available in the system, to all original recipients. Useful when a data change is complete, rendering the original notification inaccurate. Both the original and regenerated notifications will be listed in the message summary table.
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