endpoint Support FAQs

Browser Problems

Last Updated: Jan 26, 2018 09:56AM PST
The steps below may help resolve many types of issues:
 
1. Close your browser and reopen. Try logging the transaction again.
 
2. Another issue may be the browser’s cookies. Go to Settings > Internet Options. Under the “General” tab, there should be an option to delete temporary files and cookies. Once this is done, please close out the browser and try again.
 
3. If it still does not work, you may try using a different browser such as Chrome (http://www.google.com/chrome/) or Firefox (https://www.mozilla.org/en-US/firefox/all/). We find that these browsers often work well with the IRT system. 
 
4. If both of these fixes do not work, trying to log the change from another computer at your location or on your mobile device may fix the problem. If this works, the issue is likely an issue with your device's configuration. Please check with your IT team for assistance.

Please contact the endpoint Support team if you need further assistance at support@endpointclinical.com. For urgent requests, please call our team at the numbers located at https://www.endpointclinical.com/help-desk
 
 
 
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