endpoint Support FAQs

Account Issues

  • Forgot Password?

    Please click the "Forgot Login" link under the login button on the login page. Enter your username and email a...

    Jan 26, 2018 08:02AM PST
  • Forgot Username?

    Forgotten usernames cannot be retrieved on the website, but our support team will be happy to assist. Please e...

    Jan 26, 2018 08:01AM PST
  • Account Lockout

    After multiple failed attempts to log into the endpoint system, the system will automatically lock you out for...

    Jan 26, 2018 08:42AM PST
  • Need an IRT Account?

    User accounts are created via the portal by the study team. Please reach out to your study team for assistance...

    Jan 26, 2018 09:10AM PST
  • Account Updates

    If you need an update to your user account, then please see the information below. Username updates - Unfor...

    Jan 26, 2018 11:03AM PST
  • endpoint Account Guide (PDF)

    Jul 11, 2018 12:20PM PDT
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